A leading European provider of communication and VoIP platforms. Operating on a VMware‑based cloud infrastructure, This customer delivers high‑quality voice and communication services to its customers.
With the introduction of the new VMware License Subscription, they needed to understand how to deliver these services efficiently under a fixed, core‑based licensing model.
“comdivision helped us gain clear visibility into our environment under the new core‑based licensing model. This allowed us to optimize resource usage while maintaining consistent service quality.”
— Head of Infrastructure Team
Key Facts
- Optimized Resource Utilization: More customers per server without quality degradation.
- Measurable Call Quality: Service and call‑quality metrics became centrally visible.
- Fast Time‑to‑Value: A working prototype was delivered within 1.5 days.
The Situation
Under the new subscription license they are required to commit to CPU‑core‑based licenses for a three‑year period, independent of actual customer demand. This model shifts the financial risk directly to the service provider.
To remain cost‑effective, they needed to ensure that as many customers as possible could be hosted per server without impacting voice or application quality. Overloading systems would degrade call quality, while underutilization would result in unnecessary license costs. Striking the right balance became the central challenge.
Q: How long have you been working with comdivision?
A: “For several years. comdivision understands our environment and constraints very well.”
Q: What triggered this engagement?
A: “The new license/subscription program and its core‑based licensing model.”
Q: What was the main objective?
A: “Increase customer density per server while keeping service quality measurable and stable.”
Q: What was the biggest challenge?
A: “Optimizing resource usage without impacting call quality or customer experience.”
What We Did
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Conducted focused workshops to assess the existing environment
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Evaluated the impact of the new core‑based licensing model
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Designed a VCF‑based prototype for service quality visibility
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Integrated Aria / VCF Operations Enterprise
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Enabled metric collection using WMI parameters and the Telegraf agent
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Correlated performance metrics with infrastructure resources
Strategic Gains
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Cost control under long‑term core licensing commitments
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End‑to‑end visibility from infrastructure to end‑user experience
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Improved capacity planning through historical trend analysis
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Future‑ready foundation for ongoing optimization with VCF and Aria Operations
Technology Stack
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VMware Cloud Foundation (VCF) for standardized cloud operations
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Aria / VCF Operations for performance and capacity visibility
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Telegraf Agent & WMI for collecting service and call‑quality metrics
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VMware vSphere‑based service provider infrastructure
Within 1.5 days, comdivision delivered a functional prototype providing immediate value.
Within weeks, the customer was able to analyze trends, forecast performance, and reliably ensure service quality as demand evolves.
The customer continues to collaborate with comdivision and is evaluating Aria / VCF Operations as a long‑term, centralized monitoring solution.
