As VMware’s licensing model shifted from perpetual licenses to a subscription-based, core licensing model, many service providers faced a new challenge: delivering the same service quality while keeping infrastructure costs under control.
This was the situation for a leading European provider of cloud communication and VoIP platforms. Operating a large VMware-based cloud infrastructure, the company needed to optimize resource utilization without compromising customer experience.
To solve this challenge, the organization partnered with comdivision to build a data-driven optimization platform using VMware Cloud Foundation (VCF) and VMware Aria / VCF Operations.
The Challenge: Maximizing Efficiency Under VMware’s New Licensing Model
With VMware’s new subscription licensing model, the customer was required to commit to CPU core-based licenses for several years, regardless of actual customer demand.
This fundamentally changed the economics of the platform.
The business needed to:
- host more customers per server,
- maximize infrastructure utilization,
- maintain excellent call quality,
- avoid unnecessary license costs,
- and gain complete visibility into resource consumption.
Finding the right balance between performance and efficiency became a business-critical priority.
As the Head of Infrastructure explained:
“comdivision helped us gain clear visibility into our environment under the new core-based licensing model. This allowed us to optimize resource usage while maintaining consistent service quality.”
Why the Customer Chose comdivision
The organization had already worked with comdivision for several years and trusted the team’s deep understanding of VMware infrastructure and service provider environments.
Rather than simply monitoring infrastructure performance, the customer needed a solution capable of correlating infrastructure utilization with real business outcomes such as call quality and customer experience.
What comdivision Delivered
The project focused on creating complete visibility across infrastructure resources and service quality.
The engagement included:
- VMware infrastructure assessment
- workshops analyzing the impact of the new VMware subscription model
- design of a VMware Cloud Foundation proof of concept
- implementation of VMware Aria / VCF Operations Enterprise
- integration of infrastructure monitoring
- activation of service metrics using WMI
- deployment of the Telegraf Agent
- correlation of application performance with infrastructure utilization
- creation of centralized performance dashboards
- historical capacity analysis and trend reporting
Within just 1.5 days, comdivision delivered a working prototype that immediately began providing actionable operational insights.
Technology Stack
The solution was built using VMware’s modern cloud management platform, including:
- VMware Cloud Foundation (VCF)
- VMware Aria Operations / VCF Operations Enterprise
- VMware vSphere
- Telegraf Agent
- Windows Management Instrumentation (WMI)
Together, these technologies created complete visibility from physical infrastructure to application performance and end-user experience.
The Results
The project delivered immediate operational and business value.
Key outcomes included:
- optimized resource utilization
- higher customer density per server
- measurable call quality metrics
- centralized infrastructure visibility
- improved capacity planning
- better forecasting through historical trend analysis
- greater cost control under VMware’s core licensing model
- future-ready monitoring platform for continuous optimization
Most importantly, the organization gained the ability to make infrastructure decisions based on real performance data rather than assumptions.
Why Visibility Matters in VMware Cloud Foundation Environments
Many organizations monitor infrastructure performance but struggle to understand how infrastructure decisions affect business services.
By correlating application metrics with infrastructure utilization, organizations can answer critical questions such as:
- Are servers being fully utilized?
- Which workloads consume the most resources?
- How many customers can safely run on each host?
- When will additional capacity be required?
- How can licensing costs be optimized?
These insights become increasingly valuable under VMware’s subscription licensing model, where efficient resource utilization directly impacts operating costs.
VMware Aria Operations Enables Smarter Capacity Planning
A key outcome of the project was the introduction of VMware Aria Operations (VCF Operations) as a centralized monitoring and analytics platform.
Instead of relying on isolated infrastructure metrics, the organization can now:
- monitor resource consumption in real time,
- identify performance trends,
- forecast future capacity requirements,
- detect optimization opportunities,
- and maintain consistent service quality as workloads continue to grow.
This enables proactive infrastructure management instead of reactive troubleshooting.
Conclusion
By partnering with comdivision, this leading European communications provider successfully adapted its VMware infrastructure to the new subscription licensing model while maintaining exceptional service quality.
The engagement delivered:
- optimized VMware Cloud Foundation resource utilization,
- centralized visibility through VMware Aria Operations,
- measurable service quality,
- improved capacity planning,
- lower operational risk,
- and a scalable foundation for future growth.
For service providers operating VMware Cloud Foundation under today’s core-based licensing model, combining VMware Aria Operations, capacity analytics, and performance visibility is essential for maximizing efficiency, controlling licensing costs, and delivering a consistently high-quality customer experience.
