🛡️ Every Customer Deserves a Knight: comdivision Launches Broadcom Knight Assignment Programme

comdivision is proud to announce a new customer success initiative: starting today, every comdivision customer will be assigned a dedicated Broadcom Knight. This strategic move is designed to elevate customer engagement, technical enablement, and vendor alignment in the VMware by Broadcom ecosystem.

Much like the legacy Technical Account Manager (TAM) role, the Broadcom Knight will serve as a trusted advisor and technical liaison. However, the Knight programme goes further—combining deep product knowledge, lab access, and direct vendor connectivity to ensure customers are not only supported but empowered.

🔍 What Does a Broadcom Knight Do?

Each Knight will:

• Keep customers informed about the latest developments in VMware by Broadcom technologies, including VCF, vSphere, NSX, and more.
• Provide hands-on demos using their personal lab environments to showcase new features and use cases.
• Act as a bridge between customers and Broadcom’s product teams, helping to surface feedback, resolve escalations, and share strategic insights.
• Collaborate with account managers to drive customer success through innovation and enablement.

This initiative responds directly to customer feedback, which highlighted the need for more visionary guidance, clearer communication, and proactive support in navigating the evolving Broadcom landscape.

🎥 What’s Next?

To support the rollout, comdivision will launch a video series titled “Why Knights Matter”, explaining the role, responsibilities, and impact of the Knight programme. These videos will lead into a broader shift in customer management strategy, aligning with comdivision’s commitment to excellence and transparency.

As Yves Sandfort, CEO of comdivision, puts it:

“We believe every customer deserves a Knight they can depend on—someone who not only understands the technology but also the business behind it.”

For more information or to meet your assigned Knight, reach out to your comdivision account manager or visit www.comdivision.com.